We will look for “Critical” severity error messages that point us in the right direction. We then immediately jump to Windows Event Viewer which will show us the latest error messages on your computer. The first thing our technicians do is get connected to your computer if it is willing to cooperate and not freeze for a little while. In this article we will focus on the “Freezing” situation not the “Crashing” situation. Crashing on the other hand, implies you are getting some kind of error message like a blue screen or other cryptic Windows pop up, often followed by a reboot of your computer. Finally, your keyboard also stops working no matter how hard you hit the keys. The last thing you were working on like your browser stays on the screen and no longer changes. Freezing implies that your screen becomes unresponsive and your mouse no longer moves. There is a big difference between freezing and crashing and we need to determine which one is occurring. The answer requires a bit of analysis by our remote support technicians before it can be answered. But hands down one of the most common questions we get is “Why does my computer keep freezing or crashing?” Unfortunately, there is no clear cut answer for this question. Sometimes it is a printer problem, sometimes it’s virus removal and sometimes it’s a slow computer. We deal with so many tech support issues at Boxaid on a daily basis.
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